This Privacy Policy explains how Havyn Pro (“Havyn,” “we,” “us”), a service operated by Daedelix Inc., collects, uses, and protects your information when you use the Havyn Pro mobile and web applications and related services (the “Service”). By using the Service you agree to this Policy.
1. Information we collect
Information you provide
- Account information — name, email address, and a password you create.
- Account type & profile — whether you are a property manager, service professional (“pro”), or homeowner, plus business or trade details you add.
- Property & job information — properties, units, and the maintenance requests, descriptions, photos, and notes you submit.
- Communications — messages you exchange through the Service (including AI-assisted chat) and support requests.
Information collected automatically
- Usage & device data — app interactions, device type, operating system, and diagnostic/log data.
- Push tokens — if you enable notifications, a device token used to deliver them.
Payment information
Payments are processed by Stripe. We do not store full card numbers on our servers; Stripe handles card data under its own privacy policy. We retain limited records such as amount, status, and payout information needed to operate the marketplace.
2. How we use your information
- Provide, operate, and improve the Service and match maintenance requests to pros.
- Facilitate communication, scheduling, quoting, and payments between users.
- Send transactional messages (e.g., job updates, verification, and receipts) by email, SMS, or push.
- Provide AI-assisted features that help describe, route, and coordinate jobs.
- Maintain security, prevent fraud and abuse, and comply with legal obligations.
3. How we share information
We do not sell your personal information. We share it only as needed to run the Service:
- Between users — to coordinate a job, relevant details are shared between the requester and the matched pro.
- Service providers — including Stripe (payments), Twilio (SMS), Amazon Web Services (hosting and email), and AI/LLM providers used to power assistant features. These providers process data on our behalf under contract.
- Legal — when required by law, to protect rights and safety, or in connection with a business transfer.
4. Data retention
We retain your information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion as described below.
5. Your choices & rights
- Access, correct, or delete your account information by contacting us.
- Opt out of non-essential notifications in your device settings.
- Depending on your location (e.g., California/CCPA or the EEA/UK GDPR), you may have additional rights to access, port, or delete your data and to object to certain processing.
To exercise any right, email hello@havynpro.com.
6. Security
We use administrative, technical, and organizational measures — including encryption in transit and access controls — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Children
The Service is not directed to, and not intended for use by, anyone under 18. We do not knowingly collect personal information from children.
8. International users
We operate in the United States. If you access the Service from outside the U.S., you understand your information may be processed in the U.S., where data-protection laws may differ from those in your jurisdiction.
9. Changes to this Policy
We may update this Policy from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, by additional notice within the Service.
10. Contact us
Havyn Pro — operated by Daedelix Inc.
Email: hello@havynpro.com